Versatile voice solutions for business
Ace IT Networks can deploy and support a range of affordable, flexible and feature rich VoIP phone solutions to enhance business communications. VoIP phone systems utilise standard data cabling, are quick to deploy and can be easily relocated should you move office. Typical features include:
|Advanced call routing and redirection|
|Auto attendant to direct callers to the right extension/department|
|Voicemail to e-mail|
|Call diversion and forwarding|
|Remote extensions from home/remote sites|
|Integration with Outlook and CRM software|
|Reduced call costs|
3CX Phone System
3CX Phone System for Windows is a software-based IP PBX that replaces a proprietary hardware PBX / PABX. 3CX’s IP PBX has been developed specifically for Microsoft Windows and is based on the SIP standard – making it easier to manage and allowing you to use any SIP phone (software or hardware). The 3CX PABX can be installed on a standard Windows based PC and is naturally scalable without the expensive add-ons associated with conventional phone systems. The system can be used with SIP trunks over a broadband Internet connection or conventional analogue and ISDN telephone lines.
Administration is very intuitive with a simple web browser based management control panel. The standard edition includes all the features you would expect from a business phone system including auto attendant, voicemail to e-mail, call queues, ring groups, remote handsets and soft phone. A new feature called WebRTC allows a hyperlink to be placed in a website or e-mail that allows a third party to call from a web browser on a PC, phone or tablet without installing software. The Pro version includes advanced features for call centres including wallboards, sophisticated queue call distribution and CRM integration. There is also a web conference add-on that provides hosted web meetings with video and desktop sharing.
The 3CX Phone System supports IP handsets from a wide range of manufacturers including Snom, Cisco, Yealink, Grandstream, Htek, Astra and Polycom. In addition to traditional IP handsets 3CX provide a free softphone with versions for Windows, Mac, iOS and Android. This powerful unified communications tool is not only a phone but also allows instant messaging, creates conference calls, web meetings and video calls. The 3CX Phone used in CTI mode on a PC or a Mac can be used to control compatible IP handsets. More information can be found on the 3CX website.
Hosted VoIP Systems
Hosted VoIP solutions are ideal for small companies that require a flexible phone system with a minimal initial investment and a fully managed system. With a hosted system VoIP handsets connect to the providers PABX over a broadband connection and calls are routed out to the telephone network from the provider’s site.
For more information on VoIP phone solutions and to find out which type of solution best suits your organisation please call.